Best Practices: Automobile Claim Process

• Accurate reporting
• Timely reporting
• Claim Efficiency

• The Georgia Department of Administrative Services (DOAS) provides insurance to the University through a self-insured program. The Automobile Claim Process delineates the procedures Insurance and Claim Management (ICM) follows in order to expedited and mitigate the extent of automobile claims.

• The driver should report the incident. Please see Reporting an Incident.
• ICM receives a NetClaim Report from the DOAS notifying ICM of the incident.
• ICM shall gather and review all pertinent documentation including, but not limited to, police reports, incident reports, witness statements, and photos of the incident or damage to the automobile.
• ICM shall submit documentation to DOAS for review.
• In some instances, DOAS may send an appraiser. DOAS will notify ICM and forward appraisal upon receipt.
• DOAS will advise if a deductible applies and will send a check directly to ICM. ICM will send the check to the department to pay the repair shop. The department is responsible for the deductible should one apply.

• Risk Management and Insurance Claims

• Insurance and Claims: Auto FAQs

• Automobile Claims

Contributed by Savannah Hembree

Last updated 04/28/2025