Submitting a Service Ticket to OneUSG Connect Support

To submit a OneUSG Connect support service ticket, email oneusgsupport@uga.edu.

When submitting a service ticket to OneUSG Connect Support, include the following information:

• Full Name: Include your full name (avoid using nicknames or abbreviated names)
• Email address and phone number
• Detailed description of the issue
  
  Example: If you are a time approver or manager having trouble approving a particular absence or timesheet, provide the employee's name in the description of the issue.
  
  "I am getting _______ error message when I attempt to approve the 1/15/2019 absence for Employee Name."
• Supporting screenshots: screenshots of error messages or system issues help the support team identify the issue more efficiently.

Note: Do NOT email or include sensitive information in the service tickets.

Associated Standard Operating Procedures (SOPs)

SOP_SYS_004 Process for OneUSG Connect Support to Manage SSO Issues