Overview
To submit a OneUSG Connect support service ticket, email oneusgsupport@uga.edu.
When submitting a service ticket to OneUSG Connect Support, include the following information:
- Full Name: Include your full name (avoid using nicknames or abbreviated names)
- Email address and phone number
- Detailed description of the issue
Example: If you are a time approver or manager having trouble approving a particular absence or timesheet, provide the employee's name in the description of the issue.
"I am getting _______ error message when I attempt to approve the 1/15/2019 absence for Employee Name."
- Supporting screenshots: screenshots of error messages or system issues help the support team identify the issue more efficiently.
Note: Do NOT email or include sensitive information in the service tickets.
Associated Standard Operating Procedures (SOPs)
SOP_SYS_004 Process for OneUSG Connect Support to Manage SSO Issues